Consumer Complaints Policy
At K9 Grass, we are committed to providing high-quality K9 grass products and exceptional customer service. We value your feedback and take consumer complaints seriously. This policy outlines the process for addressing any concerns or issues you may have with our products or services.
1. How to Submit a Complaint
If you have a complaint regarding our K9 grass products or services, please contact us using one of the following methods:
Email: info@k9grass.co.uk
Phone: 01925 506132
Online Form: Visit our website and submit a complaint via our contact form.
2. Information to Include
To help us resolve your complaint efficiently, please provide the following details:
Your full name and contact details
Order number (if applicable)
Description of the issue, including relevant dates
Photos or supporting documents (if applicable)
3. Complaint Handling Process
Acknowledgment: We will acknowledge receipt of your complaint within 7 business days.
Investigation: Our team will review your complaint and may reach out for further information.
Resolution: We aim to resolve complaints within 14 business days. If further investigation is required, we will provide updates on the progress.
Outcome: Once a resolution has been reached, we will notify you of the outcome and any corrective actions taken.
4. Escalation Process
If you are not satisfied with the resolution, you may request that your complaint be reviewed by a senior manager. Please indicate why you are dissatisfied and what outcome you seek. We will conduct a further review and respond within 21 business days.
5. Commitment to Customer Satisfaction
We continuously strive to improve our products and services. Your feedback helps us enhance our customer experience and product quality. We appreciate your patience and cooperation throughout the complaint resolution process.
For any additional questions, please contact our support team at info@k9grass.co.uk
Thank you for choosing K9 Grass